Sofa Bed Specialists FAQ (Frequently Asked Questions!)

Why purchase from Sofabed Specialists?

At Sofabed Specialists in Drummoyne, NSW we have the most extensive and innovative range of  sofabeds available on the market.

  • We specialise in Sofabeds.  We ask the right questions, to ensure you have the best solution to your spare bed needs.
  • We offer personalised professional good old fashioned service.  Service is our priority.
  • We have an extensive range of fabrics and leathers to select from.
  • We were recommended by Choice Magazine
  • We have over 25 years experience in sourcing and selling sofabeds and sofas.
  • We have deliver all over Australia.

Do we have Catalogues?

Due to our aim of keeping our prices to a minimum, and the ever increasing range of our products we do not produce catalogues.  You will find all of the latest products available within each category. Our website is constantly being updated. If you cannot find a particular item, please do not hesitate to contact us.

Why purchase from Sofabed Specialists?

We have an extensive Fabric library in our Drummoyne showroom. We have sourced the very best in fabric, vinyl, and leather suppliers for our customers to ensure the durability, quality and life of our products.

We can help you select a fabric in-store, provide fabric samples, and also advise interstate customers of their closest fabric showrooms.

Many of our fabric suppliers  have extensive websites. For example, Warwick Fabrics, Wortley Fabrics, Zepel Fabrics and Charles Parsons Fabrics.

How do I place my order?

Simply fill out and E-Mail to us the product order form on the order pages. You can also place a phone order on 02 9719 8945 or email us at  [email protected]  or place your order in-store.

We will then contact you to take your order and payment. We will then organise transport for your product.

Special Orders , Variations and Specifications

SPECIAL ORDERS – No refund or cancellation will be accepted on a special orders.

VARIATIONS – The description of all furniture as detailed on the invoice is accepted as correct by the purchaser. The purchaser acknowledges that colour swatches and sampes are only approximate guides, as leather, fabric, timber and any store product may vary in texture, colour and finish.

SPECIFICATIONS – Sofabed Specialists reserves the right to change design, price, construction and dimensions of its products without prior notice. The Sales staff of Sofabed Specialists are available to assist with any queries regarding any products, but the final decision on any products including suitability on a particular model, colour, finish or covering is entirely the purchasers’s responsibility.

Sofabed Specialists accepts no responsibility for furniture which proves impossible to fit in an intended location. Therefore, the purchaser should choose carefully because Sofabed Specialists do not refund or exchange.

Payments & Delivery

WHERE DO WE DELIVER ? – We deliver all over Australia – please contact us for a freight price.

A 30% deposit is required when you place the order for a Domestic (non-commercial)  orders. Please note that the deposit is non-refundable should you change your mind after the order. Payment or any balance owing on the order must be paid for IN FULL (A MINIMUM OF ONE DAY ) PRIOR  TO DELIVERY. Only Cash or bank cheques will be accepted on delivery, no personal cheques accepted, company cheques must be cleared 7 days prior to delivery. Credit Card payments will require authorisation A MINIMUM OF ONE DAY PRIOR TO DELIVERY. If the purchaser fails to pay all or any part of the purchase price for the products by the due date for payments, Sofabed Specialists without prejudice to any other rights it may have, may retake or resume possession of the product and commence legal proceedings to recover from the purchaser such part of the purchase price as remains unpaid.

DELIVERY – Every effort will be made to meet stated delivery date. No guarantee can be given. A storage fee may apply if products are not collected or delivered after 2 weeks of the designated delivery date at which time goods must be paid for in full. All goods remain the property of the Sofabed Specialists until paid in full.

Cancellation

No order that has been accepted by Sofabed Specialists can be cancelled without the prior written approval of Sofabed Specialists. A minimum cancellation fee amounting up to 33% of the purchase price may apply at Sofabed Specialists discretion. In the event where Sofabed Specialists has placed an order with the manufacturer and/or purchases have been made relating to your order, a cancellation fee equivalent to the entire purchase price may apply.

Warranty

Each piece of furniture sold by Sofabed Specialists is subject to the terms and conditions of the manufacturer’s limited warranty. Inappropriate cleaning methods, excessive or above average loading and defects not the result of normal wear and tear could void the warranty.

If you have any questions please call us on (02) 9719 8945 or visit our “Contact Us” page.