What information do we collect and hold?
The types of personal information we may collect about you include:
- your name;
- contact information including email address;
- shipping address;
- billing and credit card information;
- any email correspondence you have had with Sofabed Specialists
Credit card information obtained at our store, by telephone or through our website is not stored and is used by the bank only for the purposes of a consented transaction by you, and where applicable by our supplier for processing. This is to ensure the transaction is not fraudulent and once its accuracy is confirmed this is destroyed.
How do we use the information we collect and hold?
All information is strictly confidential and any information provided to us is used solely to process orders and internal record keeping.
We will not under any circumstances pass on personal details to third parties without first requesting your consent unless, where necessary for the purpose of credit card authorizations, financing applications and order fulfilment.
By supplying your information you consent to have Sofabed Specialists communicate with you via email, SMS, MMS, and telephone to inform you of your purchase progress.
Any use of your information is in strict accordance with the laws and regulations of the 1988 Privacy Act.
Storage and security
We respect your privacy and we are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic – Secure Socket Layer (SSL) and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Your rights and controlling your personal information
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Cookies and web beacons
We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
Links to other websites
For any questions or notices, please contact our Privacy Officer at:
Harvey Lounge Manufacturing Pty Ltd Trading as Sofabed Specialists ABN 80100595239
Email: [email protected]
Last update: 15 August, 2018
Changes to our Policy
At Sofabed Specialists we strive to deliver the highest quality service both in-store and throughout our website, however, we do not guarantee the accuracy, completeness, availability or timeliness of anything posted on the website. We at Sofabed Specialists reserve the right to modify our policies at any time and pricing and availability of products are subject to change without notice, however, when there is a change, we will communicate to customers prior to dispatch of an order. If you have any queries or questions regarding our policy, please let us know.