Delivery

Where do Sofabed Specialists Deliver?

We will do our very best to deliver Australia wide including many rural areas. Some Australian made items that require a 2 man delivery may prove difficult to certain rural areas, in which case you may like to organise your own courier or pick up.
Currently we do not ship overseas, however, if you organise your own shipping arrangements, we can assist with pick up or delivery to your shipping company.

What Is Sofabed Specialists Delivery Policy?

Delivery is subject to the individual product and location.

Local Sydney metropolitan deliveries:
Our local Sydney metropolitan delivery contractors will be happy to place the item purchased in the desired location in your home provided that location is immediately available and other furniture does not have to be moved. Delivery does not include unpacking or assembly of boxed items or assembly of un-assembled items unless previously organized.

Interstate or Regional deliveries:

Our Interstate and regional deliveries are subject to the individual product and location.

If a delivery of a product is in boxes, pricing includes a one-man ground floor delivery to your door only.  As our furniture in boxes are heavy and bulky you may need to assist the courier delivering the item to your door unless otherwise arranged, in which case additional costs will apply.  If you wish the boxes placed upstairs, inside etc, a different courier may be required. (see next paragraph)

If a delivery is required of large assembled items, we use professional removalists and couriers, who will place the item purchased in the desired location in your home provided that location is immediately available and other furniture does not have to be moved. Delivery does not include unpacking or assembly of boxed items or assembly of un-assembled items unless previously organised.

Access and removal of furniture:

Unfortunately, our delivery men are unable to take away your old furniture, nor move other items around your home, or take off doors/hinges etc.  Their role is to deliver your furniture, please ensure the delivery path is sufficient for access.

If you are unsure if your sofabed will fit through your doorways etc, please contact us.  We are very experienced and will be able to go through dimensions with you, to ensure your sofabed will fit through doorways/lifts etc to its intended location.

Sofabed Specialists accepts no responsibility for furniture which proves impossible to fit in an intended location.  Therefore, the purchaser should choose carefully because Sofabed Specialists does not refund or exchange in this instance.

When will my order be delivered?

Deliveries other than local Sydney Deliveries would be business days Monday to Fridays only.  Local deliveries in Sydney are usually Saturdays, unless specifically pre-arranged.

Order times will vary depending on the products that you order, stock availability and the manufacturers involved.

a) In stock Items:

If the product you purchased is in stock, we can organise to dispatch it usually between 1-14 business days.

b) Custom made Products:

Special orders of our Australian made items usually take approx 4-6 weeks production and will be dispatched as soon as they are ready, with your consultation prior to dispatch.

c) Imported Ranges:

Our imported products could take up to to 12 weeks from time of order. This lead time is an estimate only and depends on many factors including stock availability and transportation.  We will be able to give you an estimated time frame on order.  Once the products are received into stock we will consult with you prior to dispatch.

Warehouse Pick up: – you are welcome to pick up your purchase yourself or use your own courier, however, Sofabed Specialists will not be responsible for any damage on products after collection.  If you require assistance with pick up please contact us for prior arrangement.  Please contact us for warehouse address and opening hours.

Payment:

All products require full and final payment a minimum of at least 2 days prior to delivery, and in the case of regional and interstate deliveries, a minimum 2 days prior to collection by couriers.

We accept EFTPOS, Visa, Mastercard, Amex (charges apply for Amex) or Direct Deposit bank transfer

Cheques:

3 business days must be allowed for clearance of any cheques before we can continue with your order or delivery.

Cash:

Cash payments can be made in our Drummoyne store a minimum of at least 2 days before deliveries.  Our delivery team does not handle cash.

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