The following guarantee applies if you are deemed a “consumer” in compliance with Australian Consumer Law (ACL)
If there is a defect in your Sofabed Specialists product that appears within the first 12 months we will do the following:
- If our product has a minor defect ie fails to be of an acceptable quality – (not a major failure) we will repair it or offer you a replacement (if available) (option at our discretion).
- If the product has a major failure, you are entitled to a replacement (if available) OR refund OR keep the products and receive compensation due to the inconvenience.
For all Warranty claims the customer will bear the transportation costs to and from our store/factory/warehouse, costs of removal, or re-installation of product, or any incidental or consequential damages, incurred in the claim process.
Subject to the Australian Consumer Law, this Warranty does not apply to any products sold as seconds, floorstock, repaired products, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product or stated on the sales invoice.
The purchaser must supply their original invoice as proof of purchase. They must be the original purchaser at the original delivery address. This warranty is non-transferable.
Where styles and colours have been discontinued over time, Sofabed Specialists reserves the right to substitute warrantied products with the nearest colour or style of equivalent value. Every effort will be made to match your current style and colour.
Each piece of furniture sold by Sofabed Specialists is subject to the terms and conditions of the manufacturer’s limited warranty.
Innovation Living Products:
All warranties are offered by our manufacturer Innovation Living. Generally, all of the Innovation Living Sofabeds have a 5 year warranty from the purchase date, on the mechanism and framework, 1 year warranty on the mattress section, 1 year warranty on fabric or vinyl. Sewing of seams, zippers, and mattress are covered by a 1 year warranty.
Imported Timber Slatted Sofabeds:
All warranties are offered by our manufacturer
-5 Year Guarantee of Frame, foam, and workmanship
– 2 Year Guarantee on timber slatted mechanism
– 1 year Guarantee on Fabric or Leather
Australian Made Products – Sofabeds, Sofas, Ottomans, Chairs, Storage Ottomans.
All warranties are offered by our individual manufacturers
-10 Year Structural Guarantee on timer frame, 5 year commercial
– 3 Year Guarantee on Sofabed Mechanism
– 1 Year Guarantee on Sofabed Mattress
– Foam seat cushions – 10 year guarantee
– Fabrics, Leathers, Vinyls – between 1-3 years
All other products:
Products not listed above have a warranty against failure due to a manufacturing fault for a period of 1 year.
If you find any defect, damage or problem, please contact us immediately at [email protected]
Fabric, vinyl and leather coverings as well and (suspension if not a sofabed), cushioning and fillings will show signs of wear and tear with use. Normal wear and tear is not covered. Foam and fillings will soften and form to the shape of the user over time. Depending on the covering and the amount of use, the covering materials, cushion fillings and suspension (if not a sofabed) may need to be replaced periodically at the purchaser’s expense.
The Warranty does not cover rips, weaving, pilling, creasing or fading of fabric or vinyl or leather.
This Warranty does not cover damage caused by misuse or improper cleaning, normal wear and tear, damage from insects, pets, or exposure to salt air.
Customer Service Policy
Our personal service, and our commitment to helping you find the perfect solution for your sofa bed needs is our priority. At Sofabed Specialists service is our priority, and we endeavour to makes sure that all products listed are either in stock or available to order. We ensure that our pricing is correct.
We look forward to meeting your needs.
Caring for your Furniture
All textiles should be vacuumed regularly to remove dust, dirt and any pet hairs. Use only recommended leather treatment for leather goods. Avoiding direct exposure to sunlight or heat will help with the longevity of fabrics leathers and vinyls. Do not machine or hand wash any parts.
Professional cleaning is strongly recommended.
Regularly shape and rotate loose cushions to maintain shape to even wear and fading. It is natural that cushion filling and seat foams may soften over time.
Regularly wipe metal surfaces with a damp soft cloth to remove particles which can abrade the surface with wear. Avoid contact with liquid and heat particular salt air environments.